Refund policy

Standard UK Delivery

All prices on our website are exclusive of delivery charges which will be added to the price of the products at the checkout.
Postage & packing is an additional cost based on a fixed fee plus a cost for postage and packaging (including VAT) according to the weight of the item(s) to be delivered.
The delivery service is first class and takes 2-3 days from the time of ordering.

Next Day, Express Delivery

Next Day delivery is available on request depending on stock levels at the time of your order. Please call the Gift Shop on 01926 895232 for further details.
International Delivery

Your order can be delivered to anywhere in the world. When you add items to your shopping basket you should select the appropriate postage and packaging cost for international delivery.

Return and Exchange Policy

The British Motor Museum Online Gift Shop is happy to exchange or refund any items returned in their original condition with a receipt up to 28 days from the date of purchase.

Regrettably, we are not able to exchange:
Video, DVD, audio, multimedia or software products and the product seal has been broken; or
Goods made to your specifications or personalisation e.g. Heritage Certificates
Special event tickets or museum admission tickets.

If a product is faulty and is returned with proof of purchase, we will be happy to exchange or refund.